Product Dispatch

1. Verify Shipping Details:

   • Ensure that the shipping details are accurate and consider including insurance with the shipping.

2. Dispatch Timeframe:

   • Upon the sale of a product, you are required to dispatch the item and notify the customer within 2 working days of receiving the payment.

3. Tracking Number:

   • It is highly recommended to use a tracking number to inform the customer of the product's location.

4. Notify the Customer:

   • Notify the customer that the item has been shipped via the Admin Panel:

     • Go to the Orders section.

     • Select the order number.

     • Add tracking information and save.

     • Change the order status to Complete to finalize the order.

Next Steps »  Customer Returns